Privacy Policy

Privacy Policy

Last updated: October 20, 2025

This Privacy Policy describes our policies and procedures regarding the collection, use, and disclosure of your information when you use the Platforam.ai platform (the "Service").

We use your data to provide and improve the Service. By using Platforam.ai, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. The following definitions apply whether they appear in singular or plural form.

Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our Service or its parts.
Company (referred to as either "the Company", "We", "Us", or "Our") refers to Platforam.ai.
Cookies are small files placed on your device that track browsing history and preferences.
Country refers to: the United States (primary jurisdiction of data hosting) and the European Union (for users within the EU).
Device means any device that can access the Service, such as a computer, smartphone, or tablet.
Personal Data means any information that relates to an identified or identifiable individual.
Service refers to the Platforam.ai platform and website.
Service Provider means any company or individual engaged by Platforam.ai to facilitate the Service, manage data, or assist in analytics and user experience improvements.
Usage Data means information collected automatically when using the Service.
You means the individual, company, or entity accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide certain personally identifiable information, such as:
• Name
• Email address
• Business or shop name
• TikTok Shop account information (for integrations)

Usage Data
Usage Data is collected automatically and may include:
• IP address, browser type, device type, operating system;
• Pages visited, time spent, session duration;
• Referring URLs and diagnostic data.

When accessing the Service from a mobile device, we may collect device ID, model, operating system, and mobile network data.

Tracking Technologies and Cookies
We use Cookies and similar technologies (web beacons, pixels, scripts) to:
• Keep users logged in;
• Track usage and performance;
• Analyze and improve our Service;
• Store consent preferences.

You can instruct your browser to refuse Cookies, but some Service features may not function properly if you do.

Use of Your Personal Data
Platforam.ai may use your Personal Data for the following purposes:
• To provide and maintain our Service, including analytics and feature improvements;
• To manage your Account and authentication;
• To communicate updates, service notifications, or policy changes;
• To analyze trends and measure usage for platform improvement;
• To detect and prevent technical issues or fraudulent activity;
• To comply with legal obligations or regulatory requirements.

We will never sell or rent your data to third parties.

Retention of Data
We retain Personal Data only as long as necessary for the purposes described in this Policy.
Once your Account or partnership ends, your data is securely deleted within 30 days unless required by law to retain longer (for tax, compliance, or audit purposes).

Transfer of Data
Your data may be processed and stored on servers located outside your state, province, or country.
Platforam.ai ensures all transfers comply with GDPR and other applicable regulations using Standard Contractual Clauses or equivalent safeguards.

Delete Your Personal Data
You may request deletion or modification of your data at any time by contacting support@platforam.ai.
We will process such requests within a reasonable time frame, not exceeding 30 days, unless legal obligations require longer retention.

Disclosure of Data

Business Transactions
If Platforam.ai is involved in a merger, acquisition, or asset sale, your data may be transferred as part of the transaction. You will be notified prior to any such transfer.

Law Enforcement
We may disclose data when required by law or valid government request.

Other Legal Requirements
Platforam.ai may disclose data in good faith to:
• Comply with legal obligations;
• Protect our rights or property;
• Prevent potential wrongdoing or fraud;
• Ensure safety of users or the public.

Security of Data
We implement multiple layers of protection, including:
• HTTPS/TLS encryption for all data in transit;
• AES-256 encryption for data at rest;
• Access controls, authentication, and security audits;
• Anti-malware protection and system monitoring.

No online transmission is 100% secure, but we strive to use commercially acceptable means to safeguard your information.

Children's Privacy
Our Service is not intended for children under 13.
We do not knowingly collect information from minors.
If you believe your child has provided us with data, please contact us to remove it.

Links to Other Websites
Our Service may include links to third-party sites not operated by us.
We strongly encourage you to review their privacy policies.
Platforam.ai assumes no responsibility for content or practices of external sites.

Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.
You will be notified via email or service notice before major changes take effect.

Contact Us
If you have questions about this Privacy Policy or your data rights, please contact:
📧 support@platforam.ai